Privacy Policy
Last Updated: September 22, 2026
EMERALD TIDE HOTEL LTD ("we," "us," or "our") operates the AI Video Generator mobile application (the "App"). We are committed to protecting your privacy and ensuring transparency regarding how your personal information is collected, used, and shared.
Please read this Privacy Policy carefully to understand our policies and practices regarding your personal data. By downloading, accessing, or using our App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several types of information from and about users of our App:
A. User Content and AI Input/Output Data
- Uploaded Media & Prompts: Photos, videos, audio clips, facial images, and text prompts that you voluntarily upload, import, or enter into the App to generate AI videos.
- Generated Content: The processed AI videos, animations, and output media created through your use of our features.
B. Account & Purchase Information
- In-App Purchases & Subscriptions: Transaction history, purchase tokens, entitlement status, and order identifiers processed via Google Play In-App Billing or Apple In-App Purchase.
Note: We do not collect or store your sensitive payment details (such as full credit card numbers or banking passwords). All financial transactions are managed directly by Google or Apple.
C. Technical & Device Data
- Device Identifiers: Device ID, Advertising ID (IDFA/GAID), IP address, operating system version, app version, language settings, and device hardware specifications.
- Usage & Diagnostic Data: Feature interaction, session duration, crash logs, performance diagnostics, and error reporting.
2. How We Use Your Information
We process your data for the following specific purposes:
- Core App Functionality: To process your prompts, media, and images through our AI models to generate videos as requested.
- Subscription & Billing Management: To deliver purchased features, verify active subscription entitlements, process renewals, and manage billing disputes via Google Play / Apple App Store APIs.
- App Optimization & Maintenance: To diagnose crashes, monitor server loads, optimize AI rendering speed, and improve overall app stability.
- Customer Support: To respond to your inquiries, technical support requests, or feedback.
- Legal Compliance & Security: To protect our platform against misuse, fraud, or violations of our Terms of Service, and to comply with legal obligations.
3. How AI Data and Images Are Processed
- Temporary Processing: User-uploaded images and generated videos are transmitted securely to our cloud rendering servers or third-party AI processing providers strictly for the purpose of executing the requested AI video transformation.
- No Facial Data Harvesting: We do not use your uploaded photos, facial biometric data, or video outputs to build biometric profiles, run facial recognition databases, or identify individuals.
- No AI Model Training: Your uploaded personal media and prompts are not used to train, retrain, or improve public AI models without your explicit prior consent.
- Data Retention for AI Features: Uploaded inputs and generated media are temporarily retained on secure processing servers only for the duration necessary to render, display, and allow you to download your media, after which they are automatically deleted or anonymized.
4. Third-Party Services & Data Sharing
We do not sell, rent, or trade your personal data to third parties. We may share limited data with trusted third-party service providers solely to perform necessary app functions on our behalf:
- Payment Processors: Google Play Billing Service / Apple In-App Purchase (for subscription and payment processing).
- AI Infrastructure Providers: Secure cloud computation services (e.g., AWS, Google Cloud, or specialized AI rendering APIs) used strictly for processing AI video output.
- Analytics & Performance Tools: Services such as Google Firebase or Firebase Crashlytics to monitor app performance and crash reports.
All third-party service providers are bound by strict contractual obligations to handle your data securely and solely for the services specified.
5. Subscriptions and Payments
Our App offers auto-renewable subscription services and consumable in-app purchases.
- All payment processing is governed by the respective store policies: Google Play Terms of Service or Apple Media Services Terms.
- You can manage or cancel auto-renewable subscriptions at any time via your Google Play Account Settings or Apple ID Subscriptions Settings.
6. Data Security and Retention
We implement appropriate technical, administrative, and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no transmission over the Internet or wireless network can be guaranteed to be 100% secure.
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
7. Your Data Protection Rights (UK & EU GDPR)
If you are a resident of the United Kingdom or the European Economic Area (EEA), you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data held by us.
- Right to Restrict or Object: Restrict or object to our processing of your personal data.
- Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at hdh82916@gmail.com.
8. Children’s Privacy
Our App is not intended for or directed to children under the age of 13 (or under 16 in the UK/EU). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take immediate steps to delete such information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted within the App or on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
BLACKPOOL - FY4 1NF
United Kingdom (GB)
hdh82916@gmail.com